Delete account and data
The account you use in the Usometria app is the same one you use in the dashboard (app.usometria.com.br). It is created by invitation by the organization that contracted Usometria. This page explains how to request deletion of the account, what is done and what remains.
How to request
Deletion may be requested by the person themselves, from the work email registered in the account, or by an administrator of the organization. Send an email to app@usometria.com.br with the subject “Usometria account deletion”, stating:
- the account email;
- your name;
- the name of the organization the account belongs to.
Do not send your password or verification codes: Usometria does not ask for them.
What happens after the request
The Usometria team reviews the request, confirms your identity and replies by email. When needed, we confirm the request with your organization's administrator, because the account was created by the organization and gives access to its data. When it is done, we let you know by email.
Accounts that are the organization's last active administrator are handled separately, together with the organization, which must keep at least one administrator.
What is done with your account
- the account is deactivated;
- dashboard and app sessions are ended, and notification tokens, linked devices and passkeys are revoked;
- the IP address, browser and device name recorded in the sessions are deleted;
- the two-step verification secret and recovery codes are invalidated, and pending sign-in requests are denied;
- the profile is anonymized: the name becomes “Usuário removido” (Removed user), the email is replaced, and the password and profile photo are removed.
On your phone, the app's data stays on the device itself: signing out deletes the session credential, and uninstalling the app removes the rest (on iPhone, secure-storage items are deleted on the next installation).
What remains
- Security records, which contain no passwords, tokens or codes: sign-in, sign-out and failure events lose their IP and browser after 90 days and are deleted after 12 months; some administrative records (for example, the account deactivation) have no defined deletion period. Details in the Privacy Policy.
- Content written in the Help Center (Central) (questions, answers, suggestions and support cases): it is not deleted automatically. In the community it appears as “Pessoa N” (Person N); in support cases it appears as “Usuário removido” (removed user). The text you wrote stays as it was written. If you want specific items removed, list them in your request: the team evaluates each case.
- Backup copies, until they expire.
- Organization data: the information that the customer organization collects and keeps through Usometria (workstation usage, reports, inventory) belongs to the organization, and Usometria processes it on the organization's behalf. Deleting the account does not delete this data; requests about it should be made to the organization.
- The email exchange about your request, as proof that it was handled.
If you only want to stop using the app
In the app, under “Conta” (Account), you can at any time sign out, end your devices' sessions, remove the linked device and turn off notifications. Then simply uninstall the app. The account remains valid in the dashboard.
For organization administrators
In “Usuários e acessos” (Users and access) in the dashboard, the organization's administrator can already, at any time:
- deactivate a user: ends the user's dashboard and app sessions, removes linked devices and invalidates pending invitations and reset links;
- reactivate a deactivated user.
Deactivation does not anonymize the account. To request deletion, write to app@usometria.com.br as described above.
More information: Privacy Policy · App support.