App support
The Usometria app gives you access, from your phone, to the same account you use in the dashboard. Access is granted by the organization that contracted Usometria, which also defines what each person can see. Questions about invitations, profiles or permissions should therefore go first to your organization's administrator.
The app and the dashboard are currently in Portuguese; screen names are given below in Portuguese, with a translation.
How to contact support
Write to app@usometria.com.br with the subject “Usometria app support”, preferably from your account's email address. To speed things up, include:
- the name of your organization;
- your phone model and system version (iOS or Android);
- the app version, shown under “Conta” (Account);
- what happened and, if any, the message shown on screen.
Never send your password, authenticator codes or recovery codes. Usometria does not ask for them.
Frequently asked questions
The app asks me to enable two-step verification. What do I do?
Two-step verification is mandatory to sign in through the app. Sign in to the dashboard (app.usometria.com.br) on a computer, open “Minha conta” (My account), enable verification with an authenticator app and keep the recovery codes. Then sign in to the app with email, password and the 6-digit code.
I lost the phone with my authenticator app. How do I sign in?
Use one of your recovery codes instead of the 6-digit code. If you have none left, write to support from your account's email address: after confirming your identity, Usometria resets your two-step verification. For security, the devices linked to the account are removed in this reset and must be linked again.
Why was I signed out?
The app session expires after 14 days without use or 30 days after sign-in. It also ends when the password is changed, when two-step verification is changed, when your profile changes, when you or the organization's administrator ends the session, when the account is deactivated and when the app is reinstalled. Just sign in again with email, password and code.
How do I link my phone and approve dashboard sign-ins?
In the app, open “Conta” › “Aparelho confiável” (Account › Trusted device) and link the device. Confirm with your password, the two-step verification code and Face ID or biometrics. After that, on the dashboard sign-in page, choose “Entrar com o aplicativo” (Sign in with the app): the phone shows the request, you confirm whether it was you, type the number shown in the browser and confirm with Face ID or biometrics. The device key stays on the phone and biometrics never leave it.
I changed phones or lost my linked device. What now?
Sign in to the dashboard, open “Minha conta” (My account) and remove the old device and its sessions. If the device was lost or stolen, also change your password. On the new phone, install the app, sign in and link the device again. Each account may have up to 5 linked devices and passkeys.
I don't receive notifications.
Check that notifications are turned on under “Conta” in the app and allowed in the system settings. Sign-in notices only reach the linked device that turned notifications on. Even without a notification, pending requests appear when you open the app.
I can't see some screens, such as Inventory or Team.
The app shows what your profile can see in the dashboard, according to the permissions and features contracted by your organization. To change your access, contact your organization's administrator.
How do I update the app?
Updates come through the App Store or Google Play. Keep automatic updates on, or open the app's page in the store and tap “Update”. The installed version appears under “Conta”.
Delete account and data
To request deletion of your account and the data linked to it, see the Delete account and data page.
Privacy
The app contains no advertising and no tracking tools. Which data it processes and for how long is described in the Privacy Policy.